Swimming Pool Advice and FAQ


Q: Do you offer pool building services?

A: No. We are a service-only company focusing on personal attention. We don't renovate, build, or fill-in pools.

Q: How often should my filter sand be changed?

A: It's not as much a question of time as it is of use, load of the pool, and environmental factors. An inspection of the sand should reveal it's overall state.

Q: What does the gauge dial on my filter mean?

A: It's an indicator of the operating pressure for the system. There is no "right" or wrong pressure for pools in general, however it can indicate many things for your particular system. Moreover, it helps to determine when the filter will need cleaning, backwashing or recharged.

Q: What automatic cleaners work the best?

A: Pool shape, size, and features have a lot to do with the consideration. The newer "robot" or "tank" style cleaners have an edge on all systems. Suction based cleaners work well as do jet pro-pulsed systems, but at the cost of energy and overall pool cleaning efficiency. In the end nothing beats a thorough cleaning manually or having your service techs do it and perform a chemical analysis as well.

Q: My friend has a DE filter, I have a cartridge filter, what is the difference and which is better?

A: Depends a lot on your location. In the mid-west where deciduous foliage abounds, sand filters offer the best performance at the least cost. While cartridge and de provide superior filtration, they are often problematic and frustrate pool owners that want low-maintenance systems. Situations may vary, so be sure to ask your service techs or builder before purchase.

Q: How often should I shock my pool?

A: It's a good practice to shock weekly. If you will be leaving the pool for days on vacation, that is another good time to shock.

Q: How much weight can my diving board support?

A: All diving boards are rated for weight. And each board must adhere to the stand in which it rests. The manufacturer of the board supplies this information.

Q: Why is winterization so important?

A: It's not if you live in a temperate climate, but for those of us who experience hard freezes and deep cold winters, we must close down our pools for the season. Each and every pool closes differently! Only a trained service tech with proper experience should perform your closing. Beware of "greenhorn" service crews that may not take this seriously.

Q: Why is my pool water green?

A: It is likely that your pool has a green algae problem.

Q: Why do pool store retailers want to sell me more and more chemicals?

A:  If your pool store is suggesting you spend more on chemicals than it would cost in new water reconsider. If time is of the essence you may have to float the bill for their chemicals. The best thing is to establish a pool earlier in the season than when you wish to use it.

Q: Why is my pool is cloudy or green every spring?

A: It could be many things, but the number one reason is that the pool has been dormant and (hopefully) covered all winter. Chlorine levels drop as time goes by and contaminants enter the pool even under the best of covers. It's not abnormal, but if you wish for your openings to go smoother make sure that your pool is clean and heavily sanitized at time of closing. If it is a matter of debris getting through or under the cover then a new cover may be the answer.

Q: How do I get rid of water fowl?

A: Try a decoy first. If this isn't working give fountain type return fittings a try, they may make enough noise and stir the water to scare them off. Geese can make a serious mess of the pool, and the droppings are unhealthy and unsightly.

Q: The motor on my pump is loud, what do I do?

A: Could be a variety things, but if it's screaming or grinding, chances are that the motor must be replaced with a new one. Call your service technician to prepare a replacement. Run the noisy one at a minimum, and leave it off at night so we can all get some sleep.

Q: What can I do to cut the cost of my pool opening?

A: Keep debris and water off the cover....nothing related to swimming can happen until the cover comes off. Ensure that the pool has had a thorough cleaning just before closing, and is well sanitized.

Q: Weeks after we returned from vacation, there was an algae growing in our pool we've never seen before. What happened and what can be done?

A:  Did the system run nonstop while away? Was free chlorine present? Did you introduce something new from another region to your pool through wet swimsuits and toys? Call your service tech.

Q: When is the best time to open my pool?

A: The earlier the better. If you want to swim in an established pool in May, open in April or late March, provide plenty of "shake-down" time for the unexpected. Don't wait to open on the same week as your party...it may be a bust if you're guests want to swim.

Q: How big of a heater do I need for my pool?

A: Heaters must be professionally matched to each system, pool, and locale. Environmental factors are in play here so the best bet is to contact your pool service crew. Space requirements also are a factor, as well as desired heat types.

Q: When is the best time to close my pool?

A: My preference is to close the pool later rather than early. An Indian summer or a late heat wave may have you wishing it was open for another weekend. If the leaves coming down in late September are unbearable and you can't keep them out, you're best bet is to time your closing a week or two prior by average. Besides, if your pool is in visible range and it's beautiful, why give up a water feature in your landscape that others would wish to enjoy for sight alone? It will amaze you at the autumn party how many will risk cooler waters for one last chance at summer's swimming!

Q: Can I shock the pool before I have guests?

A: You can, but it is much better to do so the day before. Some people are more sensitive to elevated levels of chlorine. When in doubt of chemicals it's always wise to err on the side of caution. Remember to always check your chemical levels before swimming.